Returns & Exchanges Policy

At Fran & Co. Jewelry Inc., we want you to love your purchase; if you are not completely satisfied, we offer a 30-day return policy for items in their original, unworn condition. Please ensure all original packaging and certificates are included to qualify for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Jewelry

Carefully place the jewelry in its original gift box and secure it inside a padded shipping envelope to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing