Frequently Asked Questions

Everything you need to know about shopping with Fran & Co. Jewelry Inc.

What materials are used in Fran & Co. jewelry?

We specialize in high-quality fashion and fine jewelry, utilizing materials such as 14k gold, sterling silver, gold plating, and premium cubic zirconia stones to ensure durability and a luxurious finish.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days. Shipping typically takes 3-5 business days depending on your location. Expedited shipping options are available at checkout.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized or custom-made pieces are final sale and cannot be returned.

How should I care for my jewelry to prevent tarnishing?

To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the Fran & Co. pouch provided with your purchase.

Do you offer a warranty on your products?

Yes, we provide a limited 60-day warranty against manufacturing defects. If your jewelry experiences any structural issues within this timeframe, please contact our support team with your order number.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through services like Afterpay and Klarna.